💳 Payment & Coupon
Q: What payment methods are available?
A:
Available payment methods will be displayed during the checkout process.
Please select your preferred payment method before completing your order.
Q: My payment was completed but my order is not confirmed. What should I do?
A:
Please contact our customer support team and provide:
• Order number
• Registered name
• Payment details or payment confirmation
Our team will check your payment status.
Q: I completed payment, but my order status is still unfulfilled. Is there a problem?
A:
An "Unfulfilled" status means your order is still being prepared or has not been shipped yet.
Please wait for your shipping notification. If you have any concerns, please contact our customer support team.
Q: My payment failed. What should I do?
A:
Please check your payment information and try again.
If the problem continues, please try another payment method or contact our customer support team.
Q: Can I change my payment method after placing my order?
A:
Payment method changes are not available after an order has been completed.
Please contact our customer support team if you have any concerns.
Q: Why is my coupon not working?
A:
Please check the coupon conditions, including:
• Valid period
• Minimum purchase amount
• Eligible products
• Usage limitations
Please make sure to enter the coupon code on the checkout page, not the cart page.
If the coupon still does not apply, please contact our customer support team.
Q: Where can I enter my coupon code?
A:
Please enter your coupon code on the checkout page before completing your order.
The discount will be applied after the coupon conditions are met.
Q: Can I use multiple coupons in one order?
A:
Only one coupon can be applied per order unless otherwise stated in the coupon campaign details.
Q: Why did my coupon discount not apply to my order?
A:
Please check if your order meets the coupon requirements.
Some coupons may have restrictions such as:
• Minimum purchase amount
• Specific products only
• Limited usage period
If you believe your order qualifies but the discount was not applied, please contact our customer support team.
Q: Can I use a coupon after completing my order?
A:
Coupons cannot be added after an order has been completed.
Please make sure the discount is applied before confirming your order.