📦 Delivery & Order
Q: Why did I receive only part of my order?
A:
Some orders may be delivered in separate packages, especially if your order contains both frozen and dry products.
Please wait for the remaining package within your scheduled delivery time range.
If you have not received the remaining package after the expected delivery period, please contact our customer support team with your order number.
Q: How can I track my package?
A:
Currently, tracking information is not automatically displayed in the app.
If you need your tracking number, please contact our customer support team and provide your order number.
Q: When will my order be shipped?
A:
Once your order has been processed and shipped, the order status will be updated.
Shipping notifications are usually sent around 6:00 PM after dispatch has been completed.
Q: What does "Fulfilled" and "Unfulfilled" mean?
A:
Fulfilled: Your order has been processed and shipped from our warehouse.
Unfulfilled: Your order is still being prepared and has not been shipped yet.