📦 Product Concerns
Q: I received a wrong, missing, or damaged item. What should I do?
A:
We apologize for the inconvenience.
Please contact our customer support team and provide:
• Order number
• Product name
• Photos of the item received
Our team will check the situation and assist you.
Q: What should I do if my product has a problem or defect?
A:
Please contact our customer support team and provide:
• Order number
• Product name
• Photos showing the issue
We will review the details and assist you accordingly.
Q: Can I return or exchange a product?
A:
If you received a wrong item, damaged item, or have a product concern, please contact our customer support team first.
Please provide your order number and photos so we can check your concern.
Q: How can I check the expiration date of a product?
A:
Expiration dates may vary depending on the product batch.
If you would like to confirm the expiration date before ordering, please contact our customer support team with the product name.
Q: The product I want is out of stock. When will it be available again?
A:
Product availability depends on restocking schedules.
Please check the app regularly for restock updates or follow our official Facebook page for announcements.
Q: Why does the product packaging look different from the photo?
A:
Product packaging may change depending on the manufacturer or updated product design.
The product itself remains the same unless otherwise stated.
Q: Can I request a specific expiration date or product batch?
A:
We cannot guarantee specific expiration dates or product batches.
Products are shipped based on available stock at the time of order.
Q: Why does my frozen product look different after delivery?
A:
Frozen products may experience slight changes during transportation.
If the product arrives with a serious quality concern, please contact our customer support team and provide photos for checking.
Q: Do you sell authentic Filipino products?
A:
Yes. We import and sell authentic Filipino products from trusted suppliers and brands.
Q: Can I request product recommendations?
A:
Yes. If you are looking for a specific product or ingredient, please contact us and our team will be happy to assist you.