📱 App Help
Q: How can I create an account?
A:
You can create an account by selecting Sign Up / Register in the app and entering your required information.
Creating an account allows you to manage your orders, save your information, and receive updates.
Q: How can I log in to my account?
A:
Please use the email address and password registered to your account.
If you cannot log in, please check your login information or contact our customer support team.
Q: I forgot my password. What should I do?
A:
Please use the Forgot Password option on the login page and follow the instructions to reset your password.
Q: How can I update my account information?
A:
You can update your account information through your account settings in the app.
If you need assistance, please contact our customer support team.
Q: How can I check my previous orders?
A:
You can check your previous orders from the My Orders section in the app.
Q: Why can't I see my order in the app?
A:
Please make sure you are logged in using the same email address used when placing your order.
If your order is still not showing, please contact our customer support team with your order number.
Q: Why am I not receiving app notifications?
A:
Please check that notifications are enabled for the Pinoy Foods app in your device settings.
You can also check your internet connection and app notification settings.
Q: How can I receive sale and restock notifications?
A:
Please enable app notifications to receive updates about:
• Time Sale
• Restock announcements
• Promotions
• Special offers
Q: How can I update the app?
A:
Please check the App Store or Google Play Store for the latest version of the Pinoy Foods app.
Updating the app helps ensure you have the newest features and improvements.
Q: The app is not working properly. What should I do?
A:
Please try the following:
• Close and reopen the app
• Check your internet connection
• Update the app to the latest version
If the problem continues, please contact our customer support team and provide details about the issue.
Q: How can I contact support if I have an app problem?
A:
If you need assistance with the app, please contact us through:
📧 Email Support
💙 Facebook Messenger
Please include details about the issue and screenshots if possible so we can assist you faster.